This store is managed by one of the nicest men ever He takes the time to get to know his customers and really takes the extra step to make sure each person feels important
Ignore the idiots and go to this store. Other stores are closer, but I drive out of my way to go there, simply because they make the process easier; every single time.
I've never had any type of bad customer service here, but any store can definitely get bad customers! I feel bad when people who are clearly wrong try to blame it on someone else :(
I'm guessing Lauren doesn't ship much - boxes aren't free unless you use the expedited (overnight) services provided by UPS themselves. If you don't have a box, you either purchase one or you recycle one. But to say the owner is swindling you because you don't want to pay for a product is false!
This store is great, and the owner and staff are extremely friendly and helpful!
Small businesses can't be expected to compete with govt agencies. But, they are crucial to our economy.
Dan has always been pleasant when I conduct my business here. Of course the prices are a bit more they are NOT the Post Office; a govt run entity.
My only guess is that Lauren and "A Google User" are misinformed. Dan and his team are the nicest, most knowledgeable team I've ever seen at any UPS/FEDEX/USPS store. Of course he has to make a profit, he's not running a charity. I'll happily pay more for a superior level of service. Some people will just never be happy...so they write about it online.
Maybe we can get China to do our shipping and mailing as well. How would you like that? American jobs
Fabulous and friendly customer service!
The Ups Store is a US Finance company based in Arnold, Maryland. The Ups Store is located at 1290 Bay Dale Dr, Arnold, MD 21012, USA.
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