I have used several Arnold, Severna Park, Pasadena and Millersville vets in the past 12 years, I was pleased with Dr. Monica K, the other Dr. Clark "I believe" had left out important info on our first meeting so I didn't see her again. They are quick to get You seen, making improvements in the office but the real problem is they charge entirely too much for their meds, the visit in which I was charged $56 for 2 Clearly marked "SAMPLE" bottles of meds was our last visit. Again I think the Main Doctor, Dr. Monica K. Is a fine Vet and takes great care of the animals she sees, genuinely cares about their health and all around welfare. As a business owner myself I do understand that a profit must be made in order to thrive, I am not complaining about the prices of sevservices or treatment treatments etc. It's the extreme upcharging of medicines (some at over 700% markup) that I didn't agree with, I was also talked to over the phone by a tech that felt the need to flex her nonexistent medical degree and had an attitude when I said that I understood the information she was relaying however I wanted to speak with the Dr. About the situation myself. She then felt the need to call me while I was working just to inform me that the Dr. had called in and she explained the conversation "I guess" to the Dr. And that the Dr. Agreed with her. Really?? That's very unprofessional and inappropriate.. My Dog and I are now happily seeing a different Dr.
I love the ladies at Bay Hills Animal Hospital!! We have been taking our Sasha there since we rescued her almost nine years ago. She has received excellent care. Every person there cares about the animals. It is a friendly, warm practice, from the receptionist to the groomer to the wonderful veterinarians. Sasha doesn't even mind going in the door! She is handled lovingly and with sensitivity. I wouldn't take my dog anywhere else.
I've been taking my pets to Bay Hills Animal Hospital for more than 10 years and have found the doctors and staff to be consistently professional, knowledgeable, kind and compassionate. They genuinely care about their patients and always treat them with gentleness and understanding. On more than one occasion the doctors have gone the extra mile to help me resolve difficult issues with my dogs, including telephonic consultations with specialty doctors to reach the best solution. I highly rscommend this practice without reservation.
We brought out new rescue, Siggy, in to Bay Hills for the first time a few days after we got him from Animal Control. He's a vocal German Shepherd, who, at the time, struggled with anxiety greatly. Monica and her team handled him beautifully! I also was put at ease by them. They showed appreciation for our choice to rescue and answered even the most ridiculous questions with kindness and a cheerful attitude. We've gone back quite a few times since then as we've needed to with this crazy boy, and they always go above and beyond to love both me and our dog. I'm so grateful for their work and care of people and animals alike! I have yet to experience a single negative encounter there.
Amazing staff and more than reasonable rates. Highly highly recommend.
Bay Hills Animal Hospital is a US Veterinary Care based in Arnold, Maryland. Bay Hills Animal Hospital is located at 1292 Bay Dale Dr, Arnold, MD 21012, USA.
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